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A chatbot is a service, powered by rules and sometimes artificial intelligence that you interact with via a chat interface. ChatBots are helping out businesses with the crucial customer relation management. Just not that, you can get a lot more from the bots. Chatbots are a futuristic way of Dgital Marketing. They can be used for ecommerce, customer service, travel planning and much more. Chatbots can lessen the load of the sales and customer service teams, with a more personalized and engaging experience.